RETURN POLICY

At The Curative Company LLC, we strive to provide our customers with the best shopping experience and offer a wide range of secondhand home goods, art prints and virtual services. We understand that sometimes, despite the care taken during the purchasing process, you may encounter issues with your order. Therefore, we have created the following return policy for our goods and services:

  1. Condition of Items: All secondhand home goods are thoroughly inspected and accurately described on their respective product pages. We ensure that each item is in good condition and free from significant defects. However, please keep in mind that these items are pre-owned, and minor wear and tear may be present.

  2. Non-Returnable Items: Due to the unique nature of our secondhand home goods and virtual interior design services we consider them non-returnable. We encourage you to carefully review the product descriptions, images, and dimensions before making a purchase decision.

  3. Damaged or Incorrect Items: In the event that your order arrives damaged or if you receive an incorrect item, we apologize for the inconvenience. Please contact our customer support team within 48 hours of receiving the package. To assist you promptly, provide clear photos of the damaged item(s) and the packaging. We will assess the situation and, if applicable, offer a suitable solution, such as a replacement or refund.

  4. Quality Concerns: We take great care to ensure that the quality of our goods is accurately represented. However, if you believe that the received item significantly differs from the description or has undisclosed major flaws affecting its functionality or appearance, please contact us within 48 hours of receiving the item. We may request additional information or images to better understand the issue. If the concern is deemed valid, we will work with you to find an appropriate resolution.

  5. Cancellations: As these items are unique and one-of-a-kind, we do not accept cancellations once an order has been placed. Please double-check your shopping cart and ensure that you want to proceed with the purchase before finalizing the order.

  6. Return Process for Damaged or Incorrect Items: If your item is eligible for return based on the above criteria, our customer support team will provide you with further instructions on how to proceed with the return process. We may cover the return shipping costs for damaged or incorrect items, and we recommend using a trackable shipping method to ensure the safe return of the item.

  7. Refund Processing: Once we receive and inspect the returned item(s), we will process the appropriate refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Digital products delivered to customers will not be returnable or refunded as stated in the item description.

By making a purchase on The Curative Company LLC website, you acknowledge and agree to abide by this return policy for non-returnable secondhand home goods and services.

If you have any questions or need further assistance, please feel free to reach out to our customer support team at aidan@thecurativecompany.com.

The Curative Company LLC [8.3.2023]